Refund policy

We want you to feel completely confident trying our products. Here's exactly how everything works.

Subscriptions

When you subscribe, we automatically ship your products and charge your payment method on your renewal date, based on your chosen delivery frequency — every 1, 2, or 3 months.

You're always in control. Cancel, pause, skip, or reschedule anytime through:

To avoid being charged for an upcoming order, cancel or make changes at least 24 hours before your renewal date.

Refunds

We don't accept physical returns. Our products are consumables, so for hygiene and safety reasons nothing needs to be sent back. Ever.

First order guarantee. If your first order is $80 or under and you're not happy with it, email us within 30 days of purchase and we'll refund you in full — including shipping. Keep the product.

First orders over $80 are reviewed individually. Email us and we'll find a fair solution together.

Subscription orders. Once a subscription order has been charged, you have 24 hours to contact us for a refund — at that point your order hasn't shipped yet. After those 24 hours, your order enters fulfillment and ships, and can no longer be refunded.

Damaged orders. If something arrives damaged or with a broken seal, email us and we'll send a free replacement.

Refund processing. Approved refunds are returned to your original payment method within 5–7 business days. You'll get an email confirmation when it's done.

A few important notes

  • The first order guarantee covers your first order of each product.
  • Deliveries that fail due to an incorrect address provided at checkout are not eligible for a refund.
  • We reserve the right to decline refund requests where this policy is being misused.

Contact us

support@talltitude.com — we typically respond within 24 hours on business days.